Is AI Eroding Human Judgment?

Over the last two to three years, the world has witnessed a revolution regarding Artificial Intelligence (AI). As is the case with every new technology, AI has pros and cons, too. Among all these, one question is being asked again and again. Is AI eroding human judgment? 

In fact, the role of AI has increased significantly in many aspects of our lives, which has led to questions about whether humans have become over-reliant on artificial intelligence. Is trusting a company’s significant processes into an algorithm’s hands safe enough, or should there be some human intervention? 

The world of AI is so young, but the technology has progressed so rapidly that companies, regulatory bodies, and governments are all finding it hard to create policies that might better regulate the rise of AI. The hiring world has also been affected massively by the rise of AI. 

There are now a plethora of AI-backed tools that make hiring easy. However, the question arises again of whether the human (in this case, the interviewer) might rely too much on such tools. Since these tools are based on an algorithm, the chances of bias seeping into the system are high if people cannot recognize when the AI is biased.

How is AI eroding human judgment? 

As mentioned earlier, the rapid rise in the use of AI has made it difficult for companies to fully create a mechanism where their AI tool could be effectively monitored. And there are serious concerns related to these. So, how is AI eroding human judgment?

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Too much reliance on inputs and outputs 

Most of the tools backed by Artificial Intelligence use a simple method: input and output. As a user, you type in an output; like magic, the tool provides you with an output. However, between the input and output, the AI uses its algorithm to provide what seems to be the correct output. However, in the absence of well-trained staff, the word of AI becomes gospel, meaning that the human manning the tool is now not relying on their own judgments. This creates a situation where the person sees the AI tool as an answer to all their problems, which increases the chance of their judgment being eroded.

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A lack of understanding of how AI works

One problem that arises while using AI tools is their opacity. Developing any AI tool requires a lot of hard work, which requires creating complex algorithms and eliminating any bugs. However, developing the tool is the first step, as companies must find high-quality data. Sam Altman, the CEO of OpenAi, in a 2023 interview, stated the importance of high-quality data while training AI chatbots.” The quality and diversity of the data determine the effectiveness of the model. We’ve spent years collecting and curating data from various sources to ensure that the model performs well across multiple tasks,” Altman said. So, the development process is so complex that any person without the required technical expertise does not understand how it makes decisions,  thereby greatly affecting their judgment.

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Lack of morale and ethical feelings 

Let’s take an example to understand the importance of empathy in a day-to-day situation. So, imagine you bought an item from a shop but later found out it was broken. You try to call the shop for a replacement or a refund, but no one picks it up. The next day, you post a negative review of that place. However, the shop owner called just then, telling him that his son had an accident, so he had to close the shop early. This news makes you delete the review as you had an unsatisfactory experience. There were valid reasons for it. However, for an AI, it is impossible to make emotional decisions, and thus, without the necessary checks and balances, the AI will suggest some decisions that might not take into account the ethics and morale of the situation.

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Hampers skill 

One of AI tools’ most used selling points is that they massively increase efficiency. A report by McKinsey found that using AI tools for maintenance reduced the cost by anywhere between 10 and 40 per cent and unplanned downtime by 50 per cent. Statistics like these greatly incentivize companies to rely heavily on these AI tools. However, many fail to notice that over time, reliance on these tools can cause a loss of skills as people have now essentially handed their entire work to the AI. When something goes wrong with the tool, humans might not have the skills necessary to remedy the situation.

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AI dependence on hiring 

What is the cost of a bad hire? A Society for Human Resource Management (SHRM) report states that replacing a bad hire can cost 6 to 9 months of that employee’s salary. Since the world of artificial intelligence has now even entered the world of hiring, companies are now more concerned than ever.

One of the main issues with hiring in AI is that certain groups often get marginalized in an automated process. One such group is the unemployed person. If the company deploys an automated resume selector, it could categorize every unemployed person as someone who might not be suitable for the job. However, there could be a number of reasons why someone could be unemployed. This could range from unplanned layoffs, personal reasons, medical reasons, and many more, which are not great indicators of the actual talent of the candidate.

Moreover, too much AI influence in the hiring process also alienates candidates, as the lack of human factors makes the experience unfavorable. A report by Talentgy found that 69 per cent of candidates with a negative experience would never apply again, which is very bad publicity for any organization. On top of that, any bias on the part of AI would lead to an influx of candidates that may not align with the company’s values. This would not only affect the company’s productivity but also mean that metrics like attrition rate and cost of turnover increase significantly.

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What’s the solution?

The role of AI in hiring is here to stay, and if monitored correctly, it can be hugely beneficial for every stakeholder in the process. This is why we need to balance human and AI activities in the recruitment process. AI can be used to complete mundane and repetitive tasks, which can greatly improve the efficiency of the hiring team. However, the decision-making process has to always remain in the hands of a human, in this case, the recruiter.

For example, while the AI could be used to garner large chunks of data during the interview, the right to make the decisions should be in the hands of the recruiter. This is because the recruiter is better placed than AI software to converse with the candidates about their performance during the interview. A human recruiter can also express empathy, which is a must for a company if they want their candidates to have a positive interview experience.

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Companies also must understand that despite having the same technical skills, each candidate can be different based on soft skills, experience, cultural fit, and personality. So, how do we achieve this balance of humans and AI? The best way to achieve this is to use an AI interview intelligence platform that will assist the recruiter.

And no tool does better than BarRaiser. The state-of-the-art AI interview tool helps the interviewer in every part of the interview, right from resume screening and interview scheduling to recording, transcribing the interview, and then creating a detailed interview scorecard based on the feedback from the recruiter.

This tool can act as a check and balance, keeping a tab on both the interviewer and the candidate so that the process is transparent. This will give their tool a huge stamp of trust.

Also Read: How BarRaiser offers end to end solutions for hiring

Our state-of-the-art tool gives companies the perfect interview tool that makes Quality hiring easy. With BarRiaser, users get our Ai interview copilot, which helps recruiters conduct a smooth, flawless interview.

Our product analyzes the interview and gives helpful suggestions to the interviewers on what questions to ask and to maintain the interview speed. In addition, it also analyzes the recruiter to ensure the interview process is not discriminatory in any way. Our tool can raise an alert if the Hiring manager asks for information pertinent to the interview or the job description. This ensures perfect checks and balances in the system.

We also provide Interviewer training to ensure organizations have the perfect team for the job. Furthermore, we also provide Interview as a service in which we will conduct the entire interview process on behalf of an organization.

Using BarRaiser, we guarantee quality hiring that will bolster Diversity and inclusion. BarRaiser is the best AI Interview platform that features Structured interviews, AI-generated interview notes,  and tools to ensure quality hiring while eliminating recruitment bias. With BarRaiser’s support, you’ll be well-equipped to build a strong team of sales associates who will drive sales and deliver exceptional customer service.